Faq
Frequently Asked Questions
Orders & Shipping
What are your shipping options and delivery times?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) for most locations. Delivery times may vary depending on your location and product availability. You'll receive tracking information once your order ships.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times and costs vary by destination. Additional customs fees or import taxes may apply depending on your country's regulations.
Can I modify or cancel my order?
Order modifications or cancellations are possible within 1 hour of placement. Please contact us immediately at [email protected] with your order number. Once your order enters the processing stage, we cannot guarantee changes.
Products & Materials
What materials are used in your organizers?
We use high-quality materials including sustainable wood, durable plastics, metal components, and eco-friendly composites. Specific material information is available on each product page. Our wooden organizers feature responsibly sourced wood with non-toxic finishes.
Are your products easy to assemble?
Most of our organizers require minimal or no assembly. For products that need assembly, we provide clear, step-by-step instructions. Tools are rarely required, and all necessary hardware is included.
Do you offer custom sizes or colors?
Currently, we offer our products in standard sizes and colors as shown on our website. We periodically introduce new colors and designs based on customer feedback and seasonal trends.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. Refunds are processed within 5-7 business days after we receive the returned item.
Do your products come with a warranty?
Yes, most of our products come with a 1-year manufacturer's warranty against defects in materials and workmanship. This covers functional issues but not normal wear and tear or damage from improper use.
What if I receive a damaged item?
If your item arrives damaged, please contact us within 48 hours at [email protected] with photos of the damaged product and packaging. We will arrange for a replacement or refund at no additional cost.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted systems to ensure your financial information remains protected.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We do not store your complete payment details on our servers. All financial data is handled by certified payment processors.
Why was my payment declined?
Payment declines can occur due to insufficient funds, incorrect card information, bank security filters, or international transaction restrictions. Please verify your information and contact your bank if issues persist.
Still Have Questions?
Our customer support team is here to help. Email us at [email protected] and we'll respond within 24 hours during business days.