Refund policy

At InkflowScriptorium, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help with a straightforward refund process.

Refund Eligibility

  • Items must be returned in original condition: unused, undamaged, and with all original packaging
  • Returns must be initiated within 30 days of delivery date
  • Proof of purchase or order number is required
  • Personalized or custom-made items are not eligible for refund
  • Clearance or final sale items are not eligible for refund

Return Process

  1. Contact our support team at [email protected] to initiate the return process
  2. Include your order number and reason for return in your email
  3. Wait for return authorization and shipping instructions
  4. Package items securely using original packaging when possible
  5. Ship items to the address provided in your return authorization

Refund Processing

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive email confirmation when your refund is processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We will arrange for a replacement or full refund at no additional cost
  • Return shipping for defective items will be covered by us

Exchanges

We currently offer exchanges for:

  • Different color variants of the same product
  • Different size options where available
  • Equivalent products of equal value

Contact [email protected] to request an exchange.

Non-Returnable Items

  • Gift cards
  • Personalized or custom orders
  • Clearance items
  • Opened software or digital products
  • Items not in original condition

International Returns

International customers are responsible for:

  • Return shipping costs
  • Any customs duties or import taxes
  • Providing proper documentation for customs

Questions

For any questions regarding our refund policy, please contact us at [email protected]. We typically respond within 24-48 hours.